Order Processing & Handling

• Quick Turnaround: We aim to process and pack your orders within 1-2 business days after confirmation.
• Order Verification: During this time, we verify all information, ensuring that payment and shipping details are accurate to avoid delays.
• Seasonal Demand: In peak shopping periods (like holidays or special sales), we may experience increased order volumes. In these cases, handling could take an extra day, but we will always notify you promptly.

Shipping Options & Delivery Times

• Standard Shipping: A reliable and affordable option, taking 3-7 business days for deliveries within Canada.
• Express Shipping: For those who need their items sooner, this option ensures your order arrives in 1-3 business days. Ideal for time-sensitive purchases.
• International Shipping: We currently ship to selected international destinations, with shipping times varying based on country and courier services.

Note: Delivery timelines are estimates and depend on courier schedules, including holidays and weather conditions.

Live Tracking & Updates

• Real-Time Tracking: Once your package leaves our facility, you will receive a tracking number via email or text message.
• Order Updates: You can monitor every step of your package’s journey via our tracking portal or through the shipping provider’s website.
• Notifications: We send regular updates to your email or phone, including when your package is in transit, out for delivery, and has been delivered.

Secure Packaging & Discreet Delivery

• Discreet Packaging: We understand the importance of privacy and ensure that every order is shipped in plain, secure packaging with no product names visible.
• Damage Protection: Items are carefully packed using bubble wrap and other protective materials to guard against any mishandling during transit.
• Tamper-Proof Seals: We add tamper-evident seals for an extra layer of security to protect your purchase.

Lost, Delayed, or Damaged Packages

• Lost Package Assistance: If your order doesn’t arrive within the expected timeframe, contact our support team immediately. We will coordinate with the shipping provider to locate your package.
• Insurance on Valuable Orders: Orders above a certain value are insured to ensure peace of mind in case of loss or damage during transit.
• Delayed Packages: Weather conditions or external events may cause delays. We’ll work closely with the courier to update you throughout.
• Damaged Items: If your items arrive damaged, notify us immediately with photos, and we’ll arrange for a replacement or refund.

Returns & Refunds

• Hassle-Free Returns: If you receive the wrong product or are dissatisfied with your purchase, we offer a 30-day return window.
• Easy Refund Process: Returns are processed within 7-10 business days, and refunds are issued to your original payment method.
• Replacement Policy: In case of defective items, we offer free replacements upon confirmation of the issue.

Guaranteed Customer Satisfaction

• We’re Here to Help: Customer satisfaction is our top priority, and our dedicated support team is ready to assist with any questions or issues that arise during shipping.
• Open Communication: We ensure every customer feels confident shopping with us by maintaining clear and timely communication.
• Feedback Welcome: Your feedback helps us improve, so don’t hesitate to share your delivery experience.